Customer Retention Processor - Denpasar, Bali

Join Astra Credit Companies, a leading financial services provider in Indonesia, as a Customer Retention Processor in Denpasar, Bali. In this contract role, you will play a pivotal role in maintaining and strengthening customer relationships by focusing on customer retention strategies. As part of the Customer Retention team, you will be responsible for managing customer data, analyzing customer behavior, and implementing retention programs to ensure customer loyalty and satisfaction.

In this role, you will work closely with the Customer Retention team to develop and execute customer retention strategies. You will use tools like Salesforce, HubSpot, and other CRM systems to manage customer data and track customer interactions. Your daily tasks will include analyzing customer data to identify trends and patterns, creating targeted retention campaigns, and monitoring the effectiveness of these campaigns. You will also be responsible for maintaining customer records and ensuring that customer information is accurate and up-to-date.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer data using CRM systems like Salesforce and HubSpot.
• Analyze customer behavior and data to identify trends and patterns.
• Develop and implement customer retention strategies and programs.
• Create targeted retention campaigns to improve customer loyalty and satisfaction.
• Monitor the effectiveness of retention campaigns and make data-driven decisions.
• Maintain and update customer records to ensure accuracy and completeness.
• Collaborate with the Customer Retention team to achieve retention goals.
• Provide regular reports and updates on customer retention metrics.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, sales, or a related field.
• Proficient in using CRM systems like Salesforce and HubSpot.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Familiarity with data analysis tools like Excel and Tableau.
• Knowledge of customer retention best practices and strategies.

🛠️ Keahlian

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