Customer Service Representative (Frontliner) - Bali

Join KB Bank as a Customer Service Representative (Frontliner) in Bali and become the face of our brand! We are seeking passionate individuals who excel in delivering exceptional customer service and building lasting relationships. In this role, you will be the first point of contact for our customers, ensuring their needs are met with efficiency and warmth. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will be part of a dynamic team dedicated to providing top-notch service in Bali's vibrant tourist hubs.

As a Customer Service Representative (Frontliner), you will handle various customer inquiries, resolve issues, and assist with transactions. You will use tools like KB Bank's CRM system and Helpdesk software to manage customer interactions effectively. This role offers a unique opportunity to work in a fast-paced environment while contributing to a bank that values customer satisfaction and community engagement.

We are looking for candidates with a strong customer service background, excellent communication skills, and a genuine passion for helping others. Join us and help us continue to build trust and loyalty with our customers in Bali.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with professionalism and empathy.
• Resolve customer issues promptly and effectively using KB Bank's CRM system and Helpdesk software.
• Assist customers with transactions and provide accurate information about banking products and services.
• Build and maintain positive relationships with customers to ensure their satisfaction and loyalty.
• Provide exceptional service in multiple languages, including English and Bahasa Indonesia.
• Collaborate with the team to improve customer service processes and enhance the overall customer experience.
• Adhere to KB Bank's policies and procedures, ensuring compliance with regulations.
• Participate in training and development programs to continuously improve your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven track record of delivering exceptional customer service in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse customer groups.
• Strong problem-solving skills and the ability to handle customer complaints calmly and effectively.
• Proficiency in English and Bahasa Indonesia, with the ability to communicate clearly and professionally.
• Familiarity with banking products and services, or willingness to learn quickly.
• Ability to work in a team environment and collaborate with colleagues to achieve common goals.
• Valid ID and the ability to work in Bali, including compliance with local regulations.

🛠️ Keahlian

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